4. Returns, Reshipments & Refunds

We do not accept returns or exchanges. If your order is lost, damaged, incorrect, or missing items, we will reship it or refund it, as outlined below.

Reporting deadline
All claims must be reported within 96 hours of the carrier marking the package as delivered. For packages not marked delivered, report within 96 hours of the expected delivery date. This deadline is strictly enforced, and claims made after this period will not be accepted.

Damaged, incorrect, or missing items
To have your claim reviewed, please provide:

• A complete unboxing video showing the package being opened from the start
• Clear images of the outer packaging
• Clear images of all items received inside the package
• The order’s tracking number
• A short explanation of the issue

Lost or stolen packages
To have your claim reviewed, please provide:

• The order’s tracking number
• A short explanation of the issue
• Confirmation that you have checked with neighbors, building management, and your local carrier office

We may require a carrier claim or investigation to be opened before a resolution is issued.

Resolution
Approved claims will be reshipped or refunded at AmiPeps’ discretion.

We do not offer refunds or reshipments for:

• Buyer’s remorse
• Incorrect handling or storage
• Claims arising from use outside laboratory research
• Packages marked delivered to the address provided at checkout, where no evidence of loss or theft is supplied